VP of Deployment – Customer Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the complete customer journey after contract signing.

• Guide customer onboarding, deployment strategies, site readiness evaluations, and commissioning processes.

• Manage networking infrastructure installation, machine upgrades, operator training, acceptance testing, and production launch.

• Ensure that each customer deployment fulfills operational, scheduling, quality, and safety standards.

• Act as the executive lead accountable for achieving successful customer results.

• Cultivate lasting relationships with customer executives and their operational teams.

• Conduct customer business reviews and track customer health metrics.

• Spot opportunities for fleet expansion and develop long-term strategic alliances.

• Create and implement the systems, processes, and tools necessary to scale deployments on a global level.

• Collaborate closely with the CEO and the executive leadership team on operational strategies and company growth initiatives.

• Share operational insights and customer feedback to shape product direction and strategic priorities.

• Recruit, mentor, and lead high-performing teams across deployment operations, program management, field operations, commissioning, and customer success.

⛳️ Requirements

• 10+ years of progressively responsible leadership experience in deployment operations, customer operations, field operations, implementation, customer success, program management, or related areas.

• A proven history of leading customer-facing operational teams.

• Experience in managing intricate deployments that involve hardware, software, networking, and field operations.

• Evidence of the ability to construct scalable operational processes and organizations.

• Strong cross-functional leadership abilities with experience in coordinating engineering, manufacturing, product, and customer-facing teams.

• Exceptional customer-facing communication and executive relationship management skills.

• Robust analytical, organizational, and operational problem-solving skills.

• Comfortable working in an early-stage environment with uncertainty, limited resources, and rapid changes.

• Willingness to travel frequently to customer locations.

🏝️ Benefits

• 100% Employer-covered Health, Dental, and Vision Insurance for you and your family.

• Life Insurance (paid by the employer).

• Opportunity to participate in the company's 401k program (with matching).

• Unlimited PTO policy with a mandatory minimum of 2 weeks.

• Equity Package.

• Work / Home Office Stipend.

• Global Entry.

• 16 Weeks of Paid Parental Leave.

• Monthly Health and Wellness Stipend.