Professional Services Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist the leadership teams in Support Services and Project Management with tracking pre-sales and executing service delivery tasks.

• Support the VP of Engineering in overseeing the services pipeline, WIP reporting, and the timelines for proposal status and execution.

• Collaborate with the Vendor Relations Management team to facilitate the management of certifications.

• Develop and oversee proposals and workflows, including Statements of Work, Change Orders, Vendor Delivered Services, and Sub-Contractor Services.

• Ensure accurate data entry into COGS, Salesforce, and JIRA.

• Submit proposal requests to the Proposal Support Group.

• Work alongside relevant teams to guarantee the accuracy of SOWs.

• Partner with Account teams to accurately forecast project needs.

• Resolve invoicing and accounting issues in cooperation with internal teams.

• Document and sustain the complete lifecycle of the services process.

• Foster a strong internal customer experience through effective communication and professionalism with sales, delivery personnel, PMO, PSG, and GuidePoint stakeholders.

• Oversee the staff augmentation process, which includes defining client needs, coordinating interviews, onboarding resources, project oversight, and managing subcontractor lifecycle tasks.

⛳️ Requirements

• A Bachelor’s degree in a relevant field or equivalent experience.

• A minimum of 5 years of experience in IT, security, or business-related roles.

• Proven experience in service delivery or project management.

• Excellent written and verbal communication abilities.

• Flexibility to work varied schedules as required.

• Eagerness to learn and utilize AI-enabled tools.

• Strong organizational capabilities.

• Competence to effectively manage multiple tasks in an independent, fast-paced setting.

• A positive mindset, a strong drive for results, the ability to navigate ambiguity, and receptiveness to constructive criticism.

• Good judgment in evaluating information for decision-making.

• Willingness to travel up to 15% of the time.

• Ability to perform sedentary work.

• Significant movement of wrists, hands, and/or fingers for a minimum of 8 hours per day.

• Close visual acuity necessary for viewing a computer terminal and/or extensive reading for at least 8 hours daily.

🏝️ Benefits

• Primarily a remote workforce (U.S. based only; some travel may be necessary for specific positions, and on-site work may be required for Federal roles).

• Group Medical Insurance choices: Zero Deductible PPO Plan (GuidePoint covers 90% of employee premiums and 70% for family plans) or High Deductible Health Plan with HSA (GuidePoint pays 100% of employee premiums and 75% for family plans).

• Annual HSA contributions of $850 per employee or $1750 per family.

• Group Dental Insurance: GuidePoint pays 100% of employee premiums and 75% for family plans.

• 12 corporate holidays.

• Flexible Time Off (FTO) program.

• Generous mobile phone and home internet allowance.

• Eligibility for retirement plan after 2 months at open enrollment.

• Pet Benefit Option.

• Opportunities for mentorship and guidance.