VP, Community Bank – East

This is a fully remote position, open to applicants in Florida, +3 more states.

📋 Description

• Oversee a relationship management team dedicated to supporting the portfolio of financial institution clients located on the East Coast.

• Manage a team of Directors who supervise client-facing Relationship Managers.

• Direct the performance of the portfolio in areas including retention, sales, contract renewals, revenue growth, and client satisfaction.

• Lead, mentor, and assess managers responsible for relationship management activities within the assigned client portfolio.

• Guide managers accountable for team performance, client outcomes, and associate development across the region.

• Enhance portfolio results in terms of retention, sales, renewals, client satisfaction, and strategic account planning metrics.

• Establish and sustain executive-level client relationships to aid in contract strategies, issue resolution, and long-term account planning.

• Assist managers in performance management, workforce planning, succession planning, and leadership development tasks.

• Collaborate with sales, product, solution consulting, and operational teams to uncover growth opportunities and meet client business needs.

• Analyze portfolio trends, operating results, and client risks to enhance commercial and service outcomes.

⛳️ Requirements

• Over 10 years of experience in relationship management, account management, banking, financial services, or sales within complex client portfolios.

• More than 5 years of experience in managing and developing teams, including leadership roles.

• At least 10 years of experience leading executive client discussions, managing contract renewals, retention planning, and driving revenue growth initiatives.

• Proficient in utilizing account planning, portfolio management, and consultative selling techniques to support banking technology and financial solutions.

• Experience in analyzing portfolio performance, recognizing business risks, and coordinating actions among sales, product, and operational stakeholders.

• Bachelor’s degree in business, finance, management, or a related field, or a comparable combination of education, relevant experience, and/or military service.

• Background in leading relationship management teams within financial services, core processing, and/or financial technology environments.

• Familiarity with core banking platforms and operations of financial institutions.

• Experience in supporting community and regional financial institutions.

• Proven experience in leading distributed teams across a regional client portfolio.

• Current valid and unrestricted U.S. work authorization.

• Competence in using a computer and audio equipment.

• Willingness to travel frequently; approximately 40–60% travel anticipated.

🏝️ Benefits

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.

• Paid holidays and generous time-off policies.

• Complimentary mental health support through Employee Assistance Programs.

• Living Proof program to acknowledge your peers’ efforts with points redeemable for rewards.

• Eight Employee Resource Groups to promote a collaborative culture and expand your network.

• Exceptional professional development opportunities through training, development, and internal mobility.

• Medical, dental, vision, life, and disability insurance options available from the first day of employment.

• Retirement planning options including a 401k match and discounted shares through the Employee Stock Purchase Plan.

• Tuition assistance and reimbursement program.

• Paid parental and military leave.

• Annual incentive opportunity, which may include a combination of cash bonus and equity awards.