VP, Account Director – Learning & Development, Pharma Agency

This is a fully remote position, open to applicants in Illinois, +2 more states.

📋 Description

• Act as the primary relationship leader for key accounts, bringing innovative training solutions to fruition.

• Lead annual account planning and develop long-term strategic roadmaps aimed at modernizing learning.

• Establish trust with senior stakeholders in Training, Sales, Medical Affairs, Compliance, and HR.

• Conduct quarterly business reviews, visioning workshops, and innovation planning sessions.

• Recognize whitespace opportunities and spearhead strategic upsells based on client requirements, industry trends, and future learning demands.

• Manage the development of pitches and proposals, including pitch strategy and contract negotiations for new and expanded projects.

• Work in collaboration with internal teams to co-develop modern, technology-driven solutions.

• Partner with solution architects, creative professionals, and learning strategists to create integrated offerings.

• Foster a builder mindset by prototyping new services, piloting AI tools, and discovering new revenue streams.

• Guarantee the seamless execution of intricate programs across various learning modalities, including immersive workshops, digital platforms, virtual experiences, simulations, and field enablement.

• Collaborate cross-functionally with project managers, designers, and analytics teams to ensure quality and alignment with client objectives.

• Advocate for client satisfaction, retention, and measurable business success.

• Serve as a trusted advisor and innovation partner to senior clients.

• Lead transformative learning solutions across commercial, medical, and compliance teams.

⛳️ Requirements

• Over 10 years of experience in client services, consulting, or account leadership.

• Preferably experience in an agency, medical communications, or training-focused setting.

• Extensive knowledge of the life sciences sector and regulated training environments.

• Proven history of expanding multimillion-dollar accounts and influencing senior client stakeholders.

• Strong training expertise and the ability to convert business objectives into learning strategies.

• Entrepreneurial and forward-thinking mindset.

• Strategic and consultative approach to problem-solving.

• Growth-oriented mindset and openness to experimenting with new ideas.

• Capability to mobilize teams and address adaptive challenges.

• Familiarity with AI-driven learning tools or omnichannel training strategies (preferred).

• Experience dealing with medical affairs, clinical development, or compliance training challenges (preferred).

• Background in managing hybrid or remote teams within scaling environments (preferred).

🏝️ Benefits

• 401K plan with employer matching contribution up to 4% (immediately vested).

• Life insurance coverage.

• Disability insurance.

• Comprehensive medical, dental, and vision plans.

• Flexible working options, including hybrid and remote work arrangements.

• Opportunity to work from anywhere globally for two weeks each year.

• 20 vacation days annually.

• One personal well-being day.

• 9 public holidays.

• Gifted end-of-year holidays.

• Early finish on Summer Fridays in June, July, and August.

• Free counseling services through the employee assistance program.

• Customized health support.

• Enhanced maternity, paternity, family leave, and fertility policies.

• Access to on-demand training and professional development resources.

• Global mobility opportunities within the organization.

• Options for global, cross-capability career moves.

• Participation in Employee Network Groups.

• Dedicated social opportunities and resources for remote workers.

• Adjustments for interviews under the Disability Confident Scheme.