Voice and Data Engineer

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver escalated Tier-2 technical assistance for voice networks.

• Execute voice network configurations and modifications on various voice equipment to optimize performance.

• Process and oversee the ticketing queue, ensuring that customer support requests are addressed promptly, thoroughly, and efficiently.

• Support voice network technologies, including PBX, Call Center/UCCX, VoIP, QOS, Unity/voicemail, and local and long-distance carrier selection, while adhering to international standards and protocols.

• Manage and follow up on porting activities for Local DID, International DID, and Toll-Free orders.

• Engage in ongoing and short-term projects as directed by management.

⛳️ Requirements

• An associate or bachelor’s degree in a related discipline is preferred; relevant work experience may be considered in lieu of a degree.

• A minimum of 1 year of experience in Voice Support.

• At least 2 years of experience in a technical support capacity.

• Advanced knowledge of VoIP and networks, including the ability to troubleshoot and resolve voice and network-related issues.

• Strong client-focused skills and a commitment to assisting company End Users with their connectivity challenges.

• Capability to work effectively in a team and build rapport, credibility, and trust with colleagues and clients.

• Proficient in English.

🏝️ Benefits

• Competitive salary plus performance-based bonuses.

• Comprehensive benefits package including medical, dental, vision, and 401(k).

• Generous paid time off (PTO) and travel support.

• Ongoing opportunities for professional development and education.