Virtualization Backup Engineer, Italian Speaker

📋 Description

• Conducting troubleshooting and analysis, including the examination of log files.

• Serving as a technical point of contact in collaboration with fellow IT professionals.

• Managing customer issues from the initiation of a support case to resolution, troubleshooting within Veeam as well as third-party components from Microsoft and VMware, determining whether the issue is known or unknown, assessing if it’s a defect or misconfiguration, rectifying it as a break/fix scenario, and educating the customer on the process and interactions involved.

• Accurately documenting all customer interactions within SLA in our CRM system.

⛳️ Requirements

• Proficiency in Italian and English (reading, writing, and speaking).

• Advanced user or administrative experience in the following areas: Windows Server 2016 / 2019 / 2022 / 2025, Windows 10 / 11.

• Practical understanding of TCP/IP (operating systems, firewall configuration) as well as networking configuration and troubleshooting (NAT, ports, DHCP, DNS).

• Familiarity with UNIX and/or Linux, VMware ESX(i), Microsoft Hyper-V, Microsoft Exchange server administration, and database engines (SQL/Oracle) is a plus.

• Capability to rapidly learn, comprehend, and articulate technical information.

• Willingness and ability to take ownership of client issues until they are resolved.

• Strong time management skills.

• Capacity to thrive in a fast-paced environment.

🏝️ Benefits

• 21 annual vacation days, additional days based on tenure, plus 4 extra global VeeaMe Days for self-care, and 24 paid volunteer hours annually via Veeam Cares.

• Comprehensive health, dental, and vision insurance for employees and their dependents, covering outpatient care, hospitalization, pregnancy monitoring, and psychological support.

• Monthly lifestyle and daily meal benefits: 40 RON/day through Edenred and 600 RON/month via a flexible cafeteria platform.

• Life insurance (2× annual gross salary), critical illness, and disability coverage, along with vision reimbursement.

• Complimentary access to the Bookster library platform for borrowing favorite books at no cost.

• Opportunities for professional development through on-demand libraries (LinkedIn Learning, O’Reilly), mentoring, workshops, and learning events such as our annual Global Day of Learning.