Virtual Medical Assistant, Insurance Verification, Disability, FMLA Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Verify patient insurance eligibility, coverage, benefits, and financial responsibility.

• Contact insurance companies to clarify any incomplete or conflicting information.

• Document verification outcomes in the patient's electronic health record.

• Receive, organize, track, and route requests related to disability and ADA accommodations.

• Manage the receipt, review, uploading, routing, tracking, and secure return of FMLA forms and supporting documentation.

• Handle and review requests for medical records and associated authorizations.

• Retrieve, organize, securely release, and document actions related to medical records.

• Respond to incoming calls and address patient inquiries within the role's scope.

• Document messages and create telephone or office encounters.

• Route clinical concerns and urgent requests to the appropriate care team member.

• Create and update office, telephone, and administrative encounters.

• Upload forms, authorizations, and supporting documents to patient charts.

• Assign messages and tasks to providers or respective departments.

• Monitor work queues, messages, forms, and follow-up lists.

• Assist with scheduling, data entry, document preparation, and various administrative tasks.

• Adhere to workflows and escalate concerns that require clinical or supervisory review.

• Accurately complete requests within established timelines while providing reliable administrative support to a neurology facility.

⛳️ Requirements

• Prior experience as a Virtual Medical Assistant, Medical Administrative Assistant, Medical Receptionist, Insurance Verification Specialist, or a similar healthcare support role.

• Experience in verifying insurance eligibility and benefits.

• Familiarity with disability requests, ADA accommodation requests, FMLA forms, or the processing of medical records.

• Proficiency in using an electronic health record or electronic medical record system.

• Strong telephone communication skills and a commitment to patient service.

• Ability to accurately create and document office or telephone encounters.

• Exceptional attention to detail and capability to manage multiple pending requests.

• Knowledge of HIPAA regulations, patient confidentiality, and secure handling of medical information.

• Strong written and verbal communication skills in English.

• Ability to work independently while adhering to established procedures.

• Reliable internet connection, computer equipment, and a quiet, professional workspace.

• Preferred: experience supporting a neurology practice or neurological care facility.

• Preferred: experience in communicating with insurance companies, employers, disability administrators, or records departments.

• Preferred: familiarity with neurology medical terminology.

• Preferred: experience managing high volumes of calls, forms, patient messages, and documentation requests.

• Preferred: experience working remotely with a provider or multidisciplinary care team.

🏝️ Benefits

• Comprehensive health benefits.

• Flexible working hours and remote work options.

• Opportunities for professional development and growth.

• Supportive work environment promoting team collaboration.