Virtual Medical Assistant – Insurance Verification, Disability and FMLA Support

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Verify the eligibility of patient insurance, including coverage, benefits, and financial responsibilities.

• Communicate with insurance companies to resolve incomplete or contradictory information.

• Record verification outcomes in electronic health records.

• Receive, organize, track, and manage requests for disability and ADA accommodations.

• Receive, review, upload, route, track, and securely return FMLA forms along with supporting documents.

• Handle requests for medical records and authorizations; retrieve, organize, securely release, and document records.

• Respond to incoming calls and address patient inquiries.

• Document messages and create telephone or office encounters.

• Direct clinical concerns and urgent requests to the appropriate care team.

• Create and maintain electronic encounters for office, telephone, and administrative purposes.

• Upload forms, authorizations, and supporting documentation to patient charts.

• Assign messages and tasks to providers or departments as necessary.

• Monitor work queues, messages, forms, and follow-up lists efficiently.

• Assist with scheduling, data entry, document preparation, and other administrative duties.

• Adhere to workflows and escalate issues that require clinical or supervisory review.

• Complete requests accurately within set deadlines while providing reliable administrative support to the neurology facility.

⛳️ Requirements

• Prior experience as a Virtual Medical Assistant, Medical Administrative Assistant, Medical Receptionist, Insurance Verification Specialist, or a similar role in healthcare support.

• Proven experience in verifying insurance eligibility and benefits.

• Knowledge of disability requests, ADA accommodations, FMLA forms, or medical records processing.

• Proficiency in using electronic health record or electronic medical record systems.

• Excellent telephone communication and patient service skills.

• Capability to accurately create and document office or telephone encounters.

• Strong attention to detail with the ability to manage multiple pending requests effectively.

• Understanding of HIPAA regulations, patient confidentiality, and the secure handling of medical information.

• Strong written and verbal communication skills in English.

• Ability to work independently while adhering to established procedures.

• Reliable internet connection, computer equipment, and a quiet professional workspace are essential.

• Preferred: experience in supporting a neurology practice or a neurological care facility.

• Preferred: experience in communicating with insurance companies, employers, disability administrators, or records departments.

• Preferred: knowledge of medical terminology, particularly in neurology.

• Preferred: experience managing a high volume of calls, forms, patient messages, and documentation requests.

• Preferred: experience working remotely with a provider or multidisciplinary care team.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and growth.

• Supportive work environment with a focus on teamwork.

• Flexible work arrangements to enhance work-life balance.