Virtual Front Desk Representative, Healthcare

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Engage with patients, providers, and healthcare insurance companies through chats, inbound calls, and outbound calls to address inquiries, schedule appointments, and verify data.

• Handle emails and manage voicemail communications.

• Offer administrative assistance, which includes data entry, record management, and time-keeping tasks.

• Gather medical history by navigating various Electronic Medical Records systems.

• Input patient details using Electronic Health Records (EHR).

• Maintain and update database records consistently.

• Collect payments for cash transactions, copayments, and deductibles.

⛳️ Requirements

• A Bachelor's Degree is preferred, ideally in a Medical field, though it is not mandatory.

• A minimum consultancy contract of 6 months is required, with the possibility of renewal.

• Preferred experience of at least 1 year in BPO/Call Center or a related field, but this is not a strict requirement.

• Excellent proficiency in English communication skills, both written and spoken.

• Prior experience as a Medical Virtual Assistant and with prior authorization is preferred.

• Familiarity with EMR/EHR systems and knowledge of Medical Insurance is advantageous.

• Must be willing to work on shifting schedules, predominantly during night hours.

• Capability to work from home is essential.

• A reliable internet connection is required.

• Must strictly adhere to and comply with HIPAA policies.

🏝️ Benefits

• Opportunity to work from home.

• Company-provided computer and equipment.