Virtual Front Desk Operator, Vet Clinics

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee the clinic's calendar from start to finish — including triage, scheduling, and recovering missed calls.

• Recognize and address 12 critical red flags for emergency triage.

• Conduct daily follow-ups on missed calls, ensuring new leads are contacted within 20 minutes.

• Utilize the Practice Management System (PMS), dialer, and SMS tools for effective client communication.

⛳️ Requirements

• 0–5 years of experience in customer-facing phone roles (backgrounds in hospitality, dental/medical reception, or salon coordination are preferred).

• Fluent in English with a warm, calm tone and an audible smile; proficiency in Spanish is a plus.

• Familiarity with handling a Practice Management System (PMS), dialer, and SMS tools.

• Reliable availability during peak morning and evening hours.

🏝️ Benefits

• Faster Hiring Process: We act swiftly, communicate effectively, and ensure candidates are well-informed.

• Better Role Matching: You will be positioned in a role where you can truly excel and develop.

• Real Upside: High achievers have the opportunity for raises, long-term security, and future prospects.

• Work With U.S. Operators: Gain direct experience working with clinic owners and operators dedicated to growth.

• Real Ownership: We implement EOS — with clear objectives, weekly scorecards, and honest feedback. We focus on bookings rather than hours and encourage an Owner Mindset to identify patterns for managers.