Virtual Dental Receptionist

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Promptly and professionally answer phone calls, addressing inquiries and concerns from patients.

• Utilize our online dental software to manage patient bookings, including scheduling, rescheduling, and updating records.

• Reach out to patients to confirm unconfirmed appointments 48 hours in advance, and assist in keeping schedules full by offering earlier appointment times to those interested in rescheduling.

• Maintain accurate, organized patient notes and communication records.

• Process superannuation release applications for patients.

• Help patients establish payment plans and ensure all payment details are accurately recorded.

• Keep email inboxes and online communication platforms organized and up-to-date.

• Request deposits from patients to secure initial consultations and treatment plans.

• Work closely with the clinical and management team to ensure seamless daily operations.

⛳️ Requirements

• Prior experience in dental reception or healthcare administration is preferred.

• Strong written and verbal communication skills in English.

• Familiarity with dental software systems (e.g., Dental4Windows, Core Practice, or similar).

• Exceptional organizational skills and attention to detail.

• A reliable internet connection and a quiet, professional workspace.

• A positive attitude, empathy, and a dedication to patient care.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and training.

• Supportive and collaborative work environment.

• Flexible working hours to promote work-life balance.