Virtual Customer Service Representative

This is a fully remote position, open to applicants in Peru.

📋 Description

• Assist customers in selecting the appropriate bike, battery, accessories, and services.

• Clarify bike features, subscription options, and pricing details.

• Guide customers through the sign-up process, account creation, and payment completion.

• Employ sales strategies to transform potential customers into subscribers.

• Provide support for customer inquiries regarding subscriptions, payments, and account issues.

• Help customers diagnose basic bike or service problems remotely.

• Manage service requests and coordinate follow-ups with the operations team.

• Resolve customer concerns and objections while ensuring a high degree of satisfaction.

• Deliver clear, precise, and friendly communication to customers.

• Collaborate with internal teams through chat and messaging platforms to address customer requests.

• Foster trust and cultivate long-term relationships with our rider community.

⛳️ Requirements

• **Native or fluent** in Spanish.

• **Fluent** in English (C1 - C2 level).

• Over 2 years of experience in customer support, sales, or call center positions.

• Comfortable appearing on camera and assisting customers through **live video** interactions throughout the day.

• Strong ability to multitask and maintain organization in a dynamic environment.

• Proficient in using CRM systems and productivity tools.

• Must have a high-speed internet connection and a headset.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional development and career growth.

• Flexible working hours and a supportive work environment.