Virtual Auto Appraiser

This is a fully remote position, open to applicants in United States.

📋 Description

• Engage in negotiations regarding intricate supplements and repair logic with body shops via phone.

• Oversee a high-volume desk while ensuring quality and achieving a target of 10–16 claims per day.

• Utilize CCC One and various estimating platforms to produce precise estimates based on photographic evidence.

• Provide support for repair decisions using data and logic to restore vehicles to their pre-loss state.

• Ensure that repair strategies align with the reported facts of loss.

• Detect discrepancies and escalate any questionable damages to leadership or carriers.

• Maintain up-to-date documentation of interactions with both internal and external customers.

• Adapt to various workflows of carriers.

• Professionally represent Snapsheet and its carrier partners while addressing technical challenges.

⛳️ Requirements

• At least 2 years of experience in writing auto property claims.

• Preferred experience of 3–6 years in handling auto physical damage claims.

• In-depth knowledge of DRP (Direct Repair Program) workflows.

• Required extensive working experience with CCC One.

• Documented history of managing 10–16 desk reviews daily or engaging in high-volume CAT deployments.

• Field experience with carriers/IAs managing 6–10 field estimates daily, or shop experience achieving over $100k in monthly individual sales.

• Experience in competitive, high-volume metropolitan markets is preferred.

• Capability to negotiate complex supplements and repair logic with body shops.

• Proficiency in composing fair and accurate estimates from photos.

• Must possess a valid state insurance appraisal license prior to the start date, or successfully complete the Snapsheet-funded online licensing class and final exam before the offer-letter start date.

• May need to complete a CCC technical proficiency assessment.

• Comfortable with technology-driven workflows, including proprietary tools, CCC One, and Google Suite.

• Ability to work independently in a remote setting.

• Must reside in the U.S.; this role is not available for hire in CA, CO, NY, WA, KY, MT, WY, OR, IL, HI, UT, or AK.

🏝️ Benefits

• Two medical plan options available through Blue Cross Blue Shield.

• HSA contributions with enrollment in the high-deductible health plan.

• Two dental plan choices.

• One vision plan offered.

• Company-paid Short Term Disability, Long Term Disability, and Life Insurance.

• Voluntary options for Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.

• 401(k) plan with a 4% company match.

• Employee Assistance Program providing 6 sessions per life incident.

• Flexible PTO policy.

• 7.5 company-observed holidays.

• Opportunities for remote team events, Employee Resource Groups, and digital communities.

• Casual dress code.

• Quarterly promotion opportunities based on performance and technical proficiency.

• Structured bonus program for claims negotiators who surpass daily production targets.

• Individual management and goal-setting sessions.

• Snapsheet covers the cost of the online licensing class, if necessary.