Virtual Assistant – Non Voice

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Oversee calendars, appointments, and scheduling for various service lines.

• Facilitate meetings, consultations, and follow-up communications.

• Organize digital files, documentation, and internal workflows efficiently.

• Create reports, spreadsheets, presentations, and materials for clients.

• Manage inboxes, email correspondence, and administrative requests.

• Act as the primary point of contact for client inquiries.

• Coordinate onboarding processes and handle client documentation.

• Follow up with both prospective and existing clients concerning appointments and services.

• Uphold professional communication via email, phone, and messaging platforms.

• Assist with workflow management and project coordination tasks.

• Maintain CRM systems and client databases effectively.

• Support data entry, document preparation, and record maintenance initiatives.

• Contribute to the creation and enhancement of administrative processes and systems.

• Aid in client scheduling and document organization efforts.

• Coordinate educational resources and client communications efficiently.

• Ensure confidentiality of sensitive client information is maintained.

• Manage manuscript submissions, deadlines, and communication workflows.

• Organize project timelines and editorial scheduling effectively.

• Assist with student scheduling and appointment coordination tasks.

• Organize deadlines, application tracking, and supporting documents systematically.

• Coordinate communication with students and their families.

⛳️ Requirements

• 2–5+ years of experience as a Virtual Assistant, Administrative Assistant, Customer Support, Executive Assistant, or in a similar role.

• Background in supporting consulting, professional services, education, financial services, coaching, or multi-service businesses is preferred.

• Proficient in executing basic administrative tasks such as calendar management, email management, data entry, document preparation, and client support.

• Exceptional written and verbal communication skills in English.

• Strong interpersonal skills and the ability to build relationships.

• Professional and confident phone presence, capable of effective communication with clients, stakeholders, and team members.

• Comfortable handling both inbound and outbound phone calls and engaging in conversations over the phone.

• Excellent organizational and time management skills for effective task prioritization.

• Proven track record of managing multiple projects, deadlines, and competing priorities simultaneously.

• Ability to maintain precision and efficiency in a dynamic environment.

• Highly detail-oriented with outstanding accuracy and strong follow-through.

• Customer service-oriented mindset with the ability to foster positive relationships with clients and stakeholders.

• Demonstrates professionalism, reliability, accountability, and discretion in business matters.

• Ability to uphold confidentiality when dealing with sensitive information.

• Proactive, resourceful, and self-motivated individual.

• Strong critical thinking and problem-solving abilities.

• Capable of working independently, anticipating needs, and taking initiative with minimal supervision.

• Tech-savvy with fast adaptability to new software, tools, and systems.

• Comfortable troubleshooting basic technical issues and navigating multiple platforms simultaneously.

• Proficient in Google Workspace (Docs, Sheets, Calendar, Drive).

• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

• Previous experience with CRM systems, scheduling software, and client management platforms.

• Familiarity with project management tools such as Asana, ClickUp, Trello, Monday.com, or similar platforms.

• Experience using Zoom and other virtual meeting platforms is essential.

• Reliable high-speed internet connection required.

• Dedicated home office or quiet workspace suitable for professional client communication.

• Computer or laptop capable of supporting multiple applications, virtual meetings, and cloud-based systems.

🏝️ Benefits

• Competitive salary.

• Opportunity to influence the HR function of a rapidly expanding BPO.

• Collaborate closely with a team of industry leaders who have successfully scaled BPOs in the past.

• Opportunities for career growth and professional development.