Virtual Assistant – Mental Health Practice

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Support a combination of front desk duties, billing, patient interaction, lead generation, and administrative responsibilities.

• Phone & Patient Communication: Handle incoming calls and conduct outbound follow-ups, assist with medication refill requests, and communicate with warmth and empathy.

• Scheduling & Administrative Tasks: Arrange and confirm appointments, perform patient call follow-ups, and oversee insurance eligibility verification.

⛳️ Requirements

• Previous experience in mental health or psychiatric practices is highly desirable.

• Familiarity with Weave (VoIP) and Healthie (EHR) is strongly preferred.

• Experience with insurance verification, billing, and collecting copays.

• Exceptional English speaking skills with a gentle tone.

• Confident in managing phone-based patient interactions.

• Understanding of mental health principles: root-cause methodology, functional medicine, and the role of nutrition in treatment.

• Strong empathetic and professional communication abilities.

• Proficient in social media, particularly in engaging via Instagram DMs.

• Highly organized, detail-oriented, and self-driven.

• Must communicate in English clearly and professionally.

• Relevant work experience is required.

• Must be able to provide an NBI Clearance and/or Local Police Clearance prior to onboarding (mandatory).

• Availability to participate in video meetings with the camera on when necessary.

• Computer: Must have a reliable laptop or desktop.

• Internet: A stable high-speed internet connection (minimum 25 Mbps) is required.

• Audio: A noise-canceling headset is necessary.

• Video: A functional webcam is needed for virtual meetings.

• Workspace: A quiet and professional work environment is essential.

🏝️ Benefits

• Dedicated HR & Contractor Support Team: Gain access to top-tier support for inquiries, guidance, contract issues, and client communication.

• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.

• HIPAA & Cybersecurity Training + Certification (Provided): Participate in our internal HIPAA compliance training, cybersecurity modules, and certification to confidently manage PHI for U.S. healthcare clients.

• Top 1% VA Performance Training: Access our proprietary training on communication, client management, productivity systems, and best practices to help you excel as a top-performing VA and improve long-term client retention.

• Client-Approved U.S. Holidays: Contractors are permitted to take U.S. holidays off as per the client’s needs and schedule.

• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.

• Access to Tools & Resources: Utilize templates, workflow guides, productivity tools, and client-specific SOP support to optimize your performance.

• Optional Performance-Based Incentives: Some clients may provide bonuses, incentives, or increased hours based on your performance.