Virtual Assistant – Homecare/Homehealth

This is a fully remote position, open to applicants in United States.

📋 Description

• Respond to and direct incoming calls, emails, and messages from clients, families, and referral sources.

• Arrange and confirm caregiver visits, client appointments, and staff meetings.

• Input and maintain precise client and staff information within the agency's EHR and scheduling systems.

• Assist in the preparation of billing documentation, prior authorization requests, and payer communications.

• Create and distribute internal communications, memos, meeting agendas, and follow-up correspondence.

• Keep well-organized digital filing systems for client records, personnel files, and agency documents.

• Monitor and respond to agency voicemails, inboxes, and online inquiry forms promptly.

• Aid in the recruitment process by posting job advertisements, screening candidates, and scheduling interviews.

• Help with onboarding documentation and compliance tracking for new employees.

• Complete special projects and administrative tasks as assigned by the Administrator or Care Coordinator.

• Conduct client intake assessments and collaborate with the clinical team to develop individualized care plans.

• Schedule and coordinate caregiver assignments to ensure consistent and appropriate client-caregiver matching.

• Act as the primary point of contact for clients, families, referral sources, and managed care organizations.

• Monitor client satisfaction and proactively follow up after service initiation and changes.

• Collaborate with the RN Director on clinical concerns, care plan updates, and supervisor visits.

• Process authorizations, service orders, and prior approvals from payers and managed care organizations.

• Maintain accurate and current records in the agency's EHR and scheduling systems.

• Promptly resolve scheduling conflicts, caregiver call-outs, and client service gaps.

• Facilitate interdisciplinary communication among caregivers, nurses, therapists, and physicians.

• Track key metrics including missed visits, hospitalizations, and compliance with care plans.

⛳️ Requirements

• Minimum of 1 year of experience in home health coordination, case management, or a clinical position.

• Strong organizational and multitasking abilities with a keen attention to detail.

• Exceptional verbal and written communication skills.

• Familiarity with scheduling software and EHR systems.

🏝️ Benefits

• Remote Job