Virtual Account Manager – Healthcare

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide education to healthcare professionals regarding product usage, disease-state context, patient selection, and optimal practices for patient adoption.

• Conduct inbound and outbound sales activities through various communication channels, including phone, video, email, text, live chat, and other approved methods.

• Establish and nurture relationships with prescribers, customers, and key stakeholders in acute and post-acute care settings.

• Qualify leads, manage follow-up activities, address objections, and successfully close opportunities within an effective sales cycle.

• Facilitate prescription activity and product utilization through prompt education and follow-up.

• Collaborate with management to implement business plans, achieve sales and volume targets, and enhance program performance.

• Maintain an active pipeline of prospects and clients, which includes scheduled follow-up calls, campaign outreach, and responding to inbound inquiries.

• Meet established activity expectations, including conducting education sessions, making calls, engaging decision-makers, opening opportunities, and closing sales.

• Accurately document customer interactions in the CRM, including contact information, notes, opportunities, next steps, and scheduled actions.

• Tailor communication and solutions to meet customer needs while adhering to product usage instructions and program requirements.

• Perform additional related duties as assigned.

⛳️ Requirements

• Proven track record of success in pharmaceutical, medical device, healthcare, or other sales fields.

• Demonstrated capability to meet or exceed sales targets and activity goals.

• Strong consultative selling abilities, including building rapport, discovering needs, communicating features and benefits, handling objections, and closing deals.

• Excellent skills in written, verbal, telephone, and presentation communication.

• Ability to clearly and confidently educate healthcare professionals in a virtual environment.

• Experience with CRM platforms for managing customer records, documenting activities, tracking opportunities, and scheduling follow-ups.

• Exceptional attention to detail, organization, and follow-through.

• Reliable, punctual, self-motivated, and comfortable working independently in a remote setting.

• Flexible and adaptable to the evolving needs of customers, clients, and programs.

• Ability to work collaboratively with teammates, managers, customers, and business partners.

• Comfortable in a goal-oriented environment with specific call strategies, activity expectations, and performance metrics.

• Bachelor's Degree in Technical or Business fields or equivalent combination of education and experience.

• Preferably two or more years of experience in wound care, a clinical environment, or healthcare education.

• Experience supporting prescribers or healthcare professionals in acute or post-acute care environments.

• Bilingual communication skills in English and Spanish.

• Professional workspace free from distractions.

• Reliable wired internet connection.

• Flexibility in scheduling may be necessary.

🏝️ Benefits

• Flexible, virtual work environment.

• Comprehensive benefits package.

• Minimal travel required; occasional overnight travel for training may be necessary.