VIP Customer Support

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Deliver exceptional, high-level support to VIP clients through chat, email, and phone as needed;

• Guarantee 24/7 coverage, specifically managing night shift operations;

• Address customer inquiries swiftly and professionally;

• Efficiently resolve complex issues while upholding VIP service standards;

• Refer technical or high-priority cases to appropriate departments when necessary;

• Oversee customer accounts and proactively detect potential issues;

• Achieve KPIs concerning response time, resolution time, and customer satisfaction;

• Adjust to rotating schedules, including weekends and holidays;

• Ensure seamless shift transitions between day and night teams.

⛳️ Requirements

• Upper-Intermediate to advanced proficiency in English (fluent in both written and spoken);

• Fluent in Spanish;

• Prior experience in customer support is not required but will be regarded as an advantage;

• Experience with live chat and email communication will be considered beneficial.

🏝️ Benefits

• Provide premium, high-level support to VIP clients via chat, email, phone (when needed);

• Ensure 24/7 coverage, specifically handling night shift operations;

• Respond to customer inquiries promptly and professionally;

• Resolve complex issues efficiently while maintaining VIP service standards;

• Escalate technical or high-priority cases to relevant departments when necessary;

• Monitor customer accounts and proactively identify potential issues;

• Meet KPIs related to response time, resolution time, and customer satisfaction;

• Adapt to rotating schedules, including weekends and holidays;

• Ensure smooth shift handovers between day and night teams.