VIP Account Manager

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Oversee and nurture relationships with VIP and high-value clients;

• Serve as the primary liaison for designated accounts;

• Deliver tailored service and engage in proactive communication;

• Track client activity and performance indicators;

• Spot opportunities for upselling and cross-selling;

• Formulate strategies aimed at enhancing client retention and lifetime value;

• Efficiently address escalations and intricate client issues;

• Collaborate with internal teams (Payments, Risk, Marketing, Support, etc.);

• Monitor KPIs pertinent to retention, reactivation, and revenue growth;

• Keep abreast of products, promotions, and industry trends;

• Adhere to company policies and security protocols.

⛳️ Requirements

• Proficiency in Spanish (essential);

• Upper-Intermediate to Advanced proficiency in English (both written and spoken);

• Prior experience as an Account Manager, VIP Manager, or in a similar capacity;

• Background in iGaming, fintech, or online services (preferred);

• Analytical thinking with the capability to interpret client data;

• Results-oriented with a strong emphasis on revenue generation and retention.

🏝️ Benefits

• Focus on Health and Wellness

• Comprehensive Global Medical Coverage

• Opportunities for Professional Growth

• Benefit Programs (reimbursement for gym, dental, psychological services, etc.)

• Rewards Driven by Performance

• A Dynamic Work Environment