Video Systems Manager

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Oversee and direct daily operations in alignment with MSI’s contractual obligations as outlined in the Maintenance Agreement with the client.

• Cultivate and manage our partnership with the local service provider.

• Foster and oversee our relationship with the client.

• Ensure that both internal and external customer satisfaction objectives are achieved.

• Acquire and coordinate any necessary internal resources.

• Guarantee adherence to response and restoration time commitments.

• Remotely troubleshoot system failures and manage calls as needed.

• Supervise Emergency Service initiatives and escalation protocols.

⛳️ Requirements

• A High School diploma, or an Associate's or Bachelor's degree in Business, Communications, General Studies, IT, Management, Public Safety, or Technology is required.

• A minimum of 3 years of experience in Management or Leadership is essential.

• Must be eligible to obtain a background clearance as mandated by our government clients.

• Willingness to travel 25-50% of the time.

🏝️ Benefits

• Incentive Bonus Plans.

• Medical, Dental, and Vision benefits.

• 401K with Company Match.

• 10 Paid Holidays.

• Generous Paid Time Off Packages.

• Employee Stock Purchase Plan.

• Paid Parental & Family Leave.

• and more!