Vice President of Client Service – Direct Response Fundraising

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Oversee the strategy, planning, and execution of a comprehensive direct mail fundraising program, guiding efforts from initial concept through production, analysis, and long-term optimization.

• Collaborate closely with internal teams in Creative, Analytics, and Production to ensure campaigns are well-considered, integrated, and yield strong results.

• Act as a primary client partner, cultivating deep relationships, advising on strategy and performance, and assisting in navigating complex decisions regarding budgets, creative direction, and program growth.

• Lead and mentor a team of fundraising professionals, promoting a collaborative, high-performing environment and supporting their continuous development.

⛳️ Requirements

• 10+ years of progressive experience in direct response fundraising

• In-depth expertise in direct mail fundraising, with experience in integrating digital and other channels

• Demonstrated ability to lead large, high-volume, or highly complex fundraising programs with multiple components

• Strong client management skills and experience acting as a senior strategic advisor

• Experience in managing and developing high-performing teams

• Proficiency in budgeting, forecasting, and performance analysis

• Excellent communication and presentation skills, including the ability to translate data into clear recommendations

• Capability to manage competing priorities in a fast-paced, deadline-driven environment

• A collaborative, enterprise mindset with the ability to partner across teams

• A strong commitment to client success and mission-driven work.

🏝️ Benefits

• Employer-paid health, dental, and vision insurance

• Generous paid leave

• Remote work reimbursements

• Employer-paid life and disability insurance

• Safe harbor 401(k) plan