Vice President, Customer Success

This is a fully remote position, open to applicants in United States.

📋 Description

• The Vice President of Customer Success is tasked with developing and enhancing customer value, retention, and growth strategies.

• Transform the Customer Success team into a segmented, operationally efficient, and AI-driven function.

• Revamp the Customer Success operational framework to incorporate dedicated Customer Success Managers (CSMs) as well as pooled CSM engagement models.

• Spearhead the adoption and execution of a Customer Success platform while establishing lifecycle management strategies.

⛳️ Requirements

• A Bachelor’s degree in Business, Marketing, Technology, or a related discipline is required; an advanced degree is preferred.

• Over 10 years of progressive leadership experience in Customer Success, Account Management, or post-sale SaaS operations.

• Executive leadership experience in a SaaS or technology organization with intricate customer segmentation and retention strategies.

• Proven track record in redesigning or scaling Customer Success operational frameworks across both high-touch and tech-touch segments.

• Experience in implementing and operationalizing Customer Success platforms along with workflow automation tools.

• Strong knowledge of AI, automation, digital engagement strategies, and customer lifecycle orchestration.

• Demonstrated ability to enhance retention, adoption, and customer outcomes through operational excellence and scalable procedures.

• Strong executive presence with the capacity to influence and collaborate with senior leadership teams.

• Experience in leading organizational transformation and managing change initiatives.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• Generous paid time off and holiday schedule.