Veterinary Diagnostic Consultant

This is a fully remote position, open to applicants in Hong Kong.

📋 Description

• Establish connections with customers through knowledgeable interactions, business conversations, and educational exchanges.

• Generate new business opportunities within the current customer base and attract new clients to enhance territory revenue.

• Foster customer loyalty by effectively utilizing IDEXX in-house and reference laboratory diagnostic products and services.

• Drive year-over-year growth in diagnostic revenue within a designated territory.

• Translate customer requirements into tailored diagnostic solutions.

• Market diagnostic equipment, tests, and services.

• Enhance the use of in-house diagnostic tests, assays, instrument consumables, reference laboratory profiles, and advanced testing options.

• Meet quarterly and annual revenue and growth objectives through both new account acquisition and the development of existing accounts.

• Leverage IDEXX specialists to aid in the acquisition of new business.

• Provide education and training to veterinary clinic staff regarding products, services, and marketing strategies.

• Cultivate and expand partnerships with veterinary practice personnel.

• Uphold and represent IDEXX’s mission, values, and principles in interactions with customers and the market.

• Complete sales administration tasks, adhere to Beacon requirements, and manage territory activities.

• Participate in trade shows and educational events.

• Maintain a comprehensive understanding of medical and technical knowledge relevant to the industry and IDEXX products and services.

• Oversee territory coverage and account planning.

• Identify and confirm customer needs and expectations, relaying these to marketing and business unit management.

• Communicate competitive matters to marketing and business unit management.

• Collaborate with laboratory operations to address customer inquiries and service concerns.

• Manage IDEXX expenses and resources in accordance with company guidelines.

⛳️ Requirements

• Bachelor’s degree or an equivalent combination of education and experience is required.

• Proven strong sales and closing skills.

• Documented history of meeting sales targets.

• Excellent communication, influencing, and negotiation abilities.

• Capability to develop, nurture, and manage customer relationships.

• Proficient in understanding customer requirements and formulating customer-specific solutions.

• Creative problem-solving abilities in collaboration with team partners.

• Professional maturity with the ability to work independently as well as in a team-oriented environment.

• Enthusiasm for business and a strong drive to achieve results.

• Integrity and a commitment to keeping promises.

• Ability to authentically model and support IDEXX’s mission, values, and principles.

• Proficient computer skills with the ability to utilize sales information management databases.

• Strong interpersonal, collaboration, and teamwork skills.

• Detail-oriented and organized, with the ability to multitask effectively.

• Solid analytical skills, with the capability to analyze and interpret customer sales data.

• Knowledge of the veterinary industry and/or veterinary diagnostics is preferred.

• A valid driver’s license is required.

• Willingness to travel overnight, work some weekends, and engage in extensive car travel.

• Capability to lift up to 60 pounds.

• Exposure to veterinary clinics.

• Some experience in field sales and/or equivalent inside sales is desired.

• Demonstrated skills in sales and customer relationship management.

• Strong knowledge of IDEXX products and services or equivalent external experience.

• Typically requires 3–5 years of field and/or equivalent inside sales experience.

• Relevant sales experience is preferred.

• A scientific, medical, and/or technical background, training, and/or experience is preferred.

• Experience in a veterinary clinic is a plus.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and training.

• Competitive salary and performance-based bonuses.

• Flexible working arrangements.

• Supportive work culture and team environment.