Vendor Support Assistant

This is a fully remote position, open to applicants in California.

📋 Description

• Accountable for assisting the vendor services teams by generating daily traffic schedule reports.

• Evaluating open orders.

• Mitigating issues arising from vendors.

• Reviewing, updating, and approving Ship Override orders in the queue.

• Analyzing CRM Sales Contracts—redacting, uploading, and updating VMS notes.

• Managing notifications related to license discipline and expirations received from the Appraisal Subcommittee website.

• Reviewing and processing requests for vendor files and vendor applications in CRM queues.

• Providing vendor support, overseeing Encompass order shipments, and handling HW mailing.

• Maintaining and updating vendor information within individual profiles.

• Processing manual order entries for clients.

• Potentially responsible for vendor background checks and pending authorizations.

• May oversee the client exclusionary list.

• Processing new vendor onboarding documentation.

• Supporting vendor relations, assigners, status updates, revisions, and other staff as required.

• Offering assistance to internal and external clients based on specific needs of clients or the company.

• Managing incoming client phone calls through Finesse.

• Responding to phone inquiries or emails concerning appraisal reports and associated processes.

• Troubleshooting issues with the borrower mailing queue and submitting helpdesk tickets as necessary.

• Monitoring the Unpaid Orders queue.

• Performing clerical duties.

• Updating client orders submitted via Encompass.

• Daily updating of the attendance hotline.

• Assisting the Sales Department with fee quotes.

• Supporting Wells Fargo fee quote requests.

• Other assigned responsibilities, including cross-training.

⛳️ Requirements

• High School Diploma.

• A minimum of 1 year of customer service experience.

• Experience with AMC or banking environments.

• Familiarity with fast-paced work settings.

• Understanding of customer service principles.

• Knowledge of appraisal management and review processes.

• Detail-oriented with strong listening and analytical abilities.

• Exceptional verbal and written communication skills.

• Capability to prioritize and manage multiple tasks simultaneously.

• Proficiency in Microsoft Office Suite (Word & Excel) at an intermediate level or higher.

• Aptitude for resolving problems and eliminating barriers to solutions.

• Negotiation skills to achieve mutual agreements with vendors concerning issues.

• Ability to work independently with moderate supervision.

🏝️ Benefits

• Competitive salary.

• Opportunities for professional development and growth.

• Comprehensive benefits package including health, dental, and vision insurance.

• Retirement savings plan with employer match.

• Flexible work arrangements.