Vendor Relationship Manager – Health & Safety, Compliance

This is a fully remote position, open to applicants in Poland.

📋 Description

• Oversee daily interactions with essential operational vendors, focusing mainly on Health & Safety and Compliance services.

• Cultivate a comprehensive understanding of vendor capabilities, service frameworks, geographic reach, and operational methodologies.

• Serve as a reliable point of contact between Oyster and its external partners.

• Ensure that vendors are prepared to deliver exceptional experiences for both customers and team members.

• Facilitate the complete vendor lifecycle, which includes onboarding, continuous relationship management, performance monitoring, and offboarding as necessary.

• Evaluate vendor performance in relation to established KPIs, SLAs, and service expectations.

• Generate reports and insights on vendor performance for internal stakeholders.

• Gain in-depth knowledge of Oyster’s Health & Safety and Compliance vendor ecosystem.

• Collaborate with vendors to guarantee that services comply with regulatory, compliance, and customer standards.

⛳️ Requirements

• A minimum of 4 years of experience in Vendor Management, Partner Management, Operations, Customer Success, Compliance, or a similar field.

• Proven experience managing external partners or service providers in a dynamic environment.

• Exceptional relationship management skills with the capability to cultivate trust among internal and external stakeholders.

• Experience in monitoring vendor performance, SLAs, KPIs, or service delivery metrics.

• Strong organizational abilities to manage various priorities and stakeholders effectively.

• Excellent problem-solving capabilities with a proactive and solutions-focused attitude.

• Proficient in data analysis, trend identification, and converting insights into actionable improvements.

• Strong written and verbal communication skills.

• Comfortable navigating ambiguity and operating in an evolving environment.

• Ability to influence stakeholders and achieve results without direct authority.

• Experience in managing operational challenges, escalations, and intricate stakeholder discussions.

• Collaborative mindset with experience working across diverse teams.

🏝️ Benefits

• Paid time off: Enjoy 40 days off each year (inclusive of holidays and vacation), with the possibility of more depending on your country.

• Mental health support: Access to Plumm, our mental wellness service.

• Wellbeing allowance: Receive a monthly wellbeing allowance in your ThanksBen wallet, which can be used for a variety of options; check the benefits catalogue for suggestions.

• Flexible parental leave: All new parents are entitled to at least three months of paid leave, with job security for up to 12 months or as required by local regulations.

• WFH stipend: Obtain a stipend for your laptop and home office equipment to ensure a swift setup.