Vendor Operations Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Ensure the maintenance of accurate and up-to-date vendor-specific procedures, contact lists, escalation paths, coverage information, fees, and internal resources.

• Take charge of coordinating and delivering team training for new or updated vendor-related technologies and portals, collaborating with internal teams and vendor partners to guarantee successful adoption.

• Identify any breaches in vendor performance against established service-level agreements, turnaround times, quality expectations, and operational commitments.

• Oversee the onboarding process for new vendors by managing requirements, timelines, pilot testing, documentation, training plans, and internal communications.

• Assist in the sourcing of potential vendors by researching their coverage, capabilities, pricing, service levels, and operational compatibility.

⛳️ Requirements

• You possess 3-5 years of experience in vendor operations, vendor management, mortgage or real estate operations, project coordination, or a similar operational role.

• You have experience in monitoring service-level agreements, turnaround times, operational performance, or quality metrics.

• You are adept at working with reports and converting performance data into clear risks, trends, and recommended actions.

• You demonstrate exceptional organizational skills and can manage multiple escalations, deadlines, meetings, and follow-ups concurrently.

• You exhibit a strong attention to detail and maintain precise documentation, meeting notes, procedures, and performance records.

• Experience in supporting title, appraisal, mortgage, real estate, or financial services vendors is preferred.

• Familiarity with Salesforce, spreadsheets, dashboards, or vendor management systems is preferred.

• You must be available to work from 8:00 a.m. to 5:00 p.m. Pacific Time.

• You have a desire to engage in a fast-paced early-stage startup environment.

• You demonstrate adaptability, embracing changing circumstances with resilience and positivity.

• You are team-oriented, prioritizing collaboration, inclusivity, and support for teammates.

🏝️ Benefits

• OneTeam Culture - We cultivate a culture of transparency, innovation, and inclusivity, where every voice is valued, and each team member is heard. We believe in celebrating our achievements, acting with integrity, and supporting one another to grow both as a team and as individuals.

• Generous Resources - We aim to set you up for success in your work. Alongside a robust tech stack and access to any WeWork location, you will receive a monthly stipend for cell and internet expenses.

• Premium Healthcare - We provide comprehensive healthcare plans for you and your family, available from your first day of employment.

• Flexible PTO and Parental Leave - We offer a generous paid time off policy and encourage employees to take time off to recharge. Our parental leave policy allows you to welcome your new family member without concern.