Vendor Management Supervisor, CMS

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily functions of the Vendor Management team and establish performance standards.

• Offer direction, coaching, and development opportunities while promoting a collaborative team environment.

• Evaluate third-party vendor compliance with regulatory, contractual, and organizational standards.

• Assess vendor compliance with SLAs, KPIs, and industry regulations; resolve any issues as they arise.

• Enhance and maintain department policies, procedures, forms, reports, training materials, job aids, and checklists.

• Analyze departmental reports and vendor management systems to optimize effectiveness and quality.

• Conduct performance evaluations and recommend additional training as needed.

• Manage vendor risk assessments and review due diligence documentation thoroughly.

• Supervise monthly vendor scorecards, including tracking consumer complaints and security incidents.

• Oversee the review and processing of annual vendor recertification packages.

• Direct the vendor onboarding and termination processes effectively.

• Analyze exception reports and refine reporting processes.

• Address internal and external audit inquiries promptly.

• Manage the review and monitoring of vendor audit remediation plans.

• Handle escalated issues and communicate concerns to upper management.

• Perform additional duties and special projects as assigned.

⛳️ Requirements

• High school diploma/GED or equivalent work experience; a bachelor's degree is preferred.

• A minimum of five (5) years of experience in mortgage servicing, auditing, finance, compliance, or vendor management.

• At least three (3) years in a leadership or supervisory position managing a team of two or more individuals.

• Experience in establishing, negotiating, and enforcing vendor contracts and service level agreements.

• Proven management reporting experience.

• Ability to work autonomously and efficiently in a complex remote setting while managing team members and vendors nationwide.

• Proficient in MS Office, possessing advanced skills in Outlook, SharePoint, Excel, Word, PowerPoint, Teams, and Visio.

• Strong analytical, problem-solving, collaboration, and technical abilities.

• Exceptional time management skills.

• Outstanding verbal and written communication capabilities.

• Ability to perform under pressure and meet tight deadlines.

• Capacity to understand complex issues and collaboratively explore alternative solutions.

• Ability to exercise sound judgment and escalate concerns appropriately.

• Proficient in effective telephone communication.

• Professional demeanor and sound judgment when engaging with internal and external stakeholders.

• Commitment to maintaining the confidentiality of client, staff, and vendor information.

🏝️ Benefits

• Comprehensive healthcare plans for you and your family.

• Discretionary 401(k) match of 50% of the first 4% of pay contributed.

• Discounts on fitness, restaurants, retail, and other employee perks.

• Tailored training programs.

• Bonuses for employee referrals.

• Educational reimbursement opportunities.

• Community initiatives through the Carrington Charitable Foundation.