Vendor Management Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Establish long-lasting relationships with printer and production partners through consistent monthly performance discussions, emails, and various daily communications, becoming their reliable point of contact.

• Assist vendors and printers with inquiries related to operations, production, and logistics.

• Collaborate with vendors to enhance order quality, turnaround times, and overall operational effectiveness.

• Foster accountability while nurturing strong working relationships.

• Manage production schedules and address order delays proactively to prevent customer impact.

• Adjust production orders to prevent printers from becoming overwhelmed.

• Reassign or modify the entire order schedule for printers during emergency shutdowns.

• Oversee garment procurement from suppliers and ensure timely inventory delivery to vendors.

• Work alongside Sales, Operations, Supply Chain, Product, and Tech teams to swiftly address issues.

• Keep both internal teams and external stakeholders updated on production changes affecting customers.

• Provide feedback to internal teams to enhance vendor experiences and operational efficiency.

• Detect recurring operational challenges and propose sustainable solutions.

• Spot automation opportunities and refine existing workflows to enhance scalability in operations.

• Assume responsibility for projects aimed at boosting team performance, vendor satisfaction, or operational effectiveness.

⛳️ Requirements

• A minimum of 1.5 years of experience in operations, vendor management, supply chain, customer success, account management, or a related relationship management role.

• Proven ability to manage multiple priorities in a dynamic, fast-paced setting.

• Exceptional written communication and stakeholder management capabilities.

• Strong analytical and critical thinking skills.

• High emotional intelligence and adeptness in relationship-building.

• Excellent problem-solving and decision-making abilities.

• Proficient in using spreadsheets (Excel or Google Sheets).

🏝️ Benefits

• 2-month paid Sabbatical for eligible employees.