VCM Case Manager – Records and Documentation Management

This is a fully remote position, open to applicants in Honduras, +6 more countries.

📋 Description

• Ensure effective organization while managing several active cases at the same time.

• Oversee email communications, scheduling, and administrative tasks related to cases.

• Maintain confidentiality of case-related information in accordance with company policies.

• Recognize potential delays or issues with cases and communicate appropriate solutions or next steps.

• Work collaboratively with internal team members to enhance case management processes.

• Address client inquiries in a professional and empathetic manner.

• Prepare and organize comprehensive, precise, and accessible case files.

• Track case progression through litigation or closure and provide timely status updates.

• Keep accurate case records in company systems and databases.

• Monitor workflows, deadlines, appointments, and milestones for cases.

• Liaise with insurance companies regarding claims, records, case updates, and necessary information.

• Request, gather, organize, and uphold medical records and supporting documentation.

• Conduct follow-ups with clients to obtain information, respond to inquiries, and secure required documentation.

• Act as the primary point of contact for clients, offering timely updates throughout the case process.

⛳️ Requirements

• Availability during Eastern Standard Time (EST).

• Monday to Friday, from 8:30 AM to 5:30 PM EST.

• Proficient in both written and spoken English.

• Proficient in both written and spoken Spanish.

• Preferred experience in case management, legal support, client services, insurance coordination, healthcare administration, or a similar field.

• Experience in handling sensitive and confidential information.

• Capability to manage multiple active cases simultaneously.

• Proficient in Microsoft Office Suite.

• Experience with CRM systems is preferred.

• Familiarity with email management platforms.

• Knowledge of calendar management tools.

• Experience with VOIP phone systems is preferred.

• Strong verbal and written communication abilities.

• Able to work independently with little supervision.

• Excellent organizational and time management skills.

• Strong practices in follow-up and documentation.

• Ability to meet deadlines in a dynamic environment.

• Comfortable managing client communications throughout the case lifecycle.

• Moderate call volume, approximately 6 to 15 calls daily.

🏝️ Benefits

• Opportunity for professional development and growth.

• Supportive and collaborative work environment.

• Competitive salary and benefits package.