Value Partner

This is a fully remote position, open to applicants in United States, +1 more country.

📋 Description

• Take charge of the entire customer journey, starting from value definition to transformation, activation, and renewal.

• Oversee a portfolio of roughly 20–30 clients, ranging from large strategic enterprises to mid-market businesses.

• Define business objectives and success metrics aligned with platform workflows and features.

• Develop and uphold Value Level Agreements.

• Measure and convey ROI and business impact throughout the customer lifecycle.

• Create and share value narratives that link AI-driven technology to customer priorities and outcomes.

• Facilitate discussions regarding AI-driven, intelligent, automated, and prescriptive capabilities.

• Manage amendments and renewal discussions to transition clients to new technology.

• Ensure that customers activate purchased solutions and quickly realize their value.

• Collaborate with Customer Success Engineering, Front-End Deployment Engineering, Product, Engineering, and clients.

• Recognize risks and obstacles, unite stakeholders, and drive towards resolution.

• Handle renewal strategy, forecasting, risk management, and commercial dialogues.

• Relate demonstrated value to future customer requirements and technology prospects.

⛳️ Requirements

• 3–5+ years of experience in Customer Success, Account Management, Strategic Customer Management, or a comparable customer-facing SaaS position.

• Proven track record of assisting customers in transitioning to new platforms, products, or technologies.

• In-depth understanding of outcome-oriented Customer Success and the ability to link technology to quantifiable business impact.

• A natural curiosity and business insight to identify the underlying issues behind initial customer inquiries.

• Confidence in communicating with executives, practitioners, and technical stakeholders.

• Robust project leadership abilities and the capacity to keep multiple teams and workstreams progressing concurrently.

• Excellent time and priority management skills.

• Ability to operate with considerable autonomy and make decisions amidst uncertainty.

• Comfortable juggling multiple competing priorities.

• Adaptable to ambiguity, change, and imperfect processes.

🏝️ Benefits

• Unlimited paid time off.

• Health and dental benefits.

• 401(k) program available for U.S. employees.

• Half-day Fridays.

• Focus Fridays aimed at minimizing future work — no customer or internal meetings, providing dedicated time to build, enhance, automate, and strategize.

• Mental Health Fridays throughout the year.

• MacBook provided for work purposes.

• An opportunity to work at the cutting edge of AI and Customer Success — directly influencing future developments.