UX Researcher

This is a fully remote position, open to applicants in Europe.

📋 Description

• Oversee the complete research process — take charge of the entire lifecycle of prioritized studies.

• Act as the key decision-maker — translate research findings into prioritized insights.

• Employ appropriate methodologies at the right scale — design and implement mixed-method studies.

• Navigate challenges in B2B research — develop innovative strategies to reach difficult-to-access enterprise users.

• Influence the research strategy alongside product and design — collaborate with PMs, designers, data, and development teams.

• Empower the team for independent tactical research — establish and support processes, templates, and lightweight toolkits.

• Enhance the UX Research function — proactively refine procedures, introduce improved tools, and educate stakeholders.

• Streamline research operations with AI — identify and adopt AI-assisted methodologies.

• Broaden customer insight across the organization — actively communicate and share research findings.

⛳️ Requirements

• A minimum of 4 years of UX research experience in a technology organization, preferably within B2B SaaS or another complex sector (FinTech, infrastructure, cybersecurity).

• Proficient in English at C1 level.

• Experience in startup or scaleup settings — you have thrived in dynamic environments with changing priorities, limited resources, and high expectations for autonomous delivery.

• Background as an early researcher — you have contributed to defining how research functions within a company or team.

• Proficient in mixed methods — you are adept in both generative and evaluative approaches.

• Strong skills in synthesis and storytelling — you go beyond observations to distill findings into clear insights.

• Ability to navigate B2B research challenges — you are resourceful when direct user access is restricted.

• Comfortable with ambiguity and multitasking — you can independently manage multiple projects at various stages.

• Collaborative experience in product teams — you have a proven history of closely partnering with PMs, designers, and data teams.

• Advocate for research and education — you can effectively educate non-researchers.

🏝️ Benefits

• Remote-first, trust-based culture. Work from the location that suits you best.

• Genuine flexibility. We do not confine you to a 9-to-5 schedule.

• Additional time off. Your birthday is recognized as a holiday.

• 10 personal days each year, along with seven sick days without the need for paperwork.

• Time for rest is included in our approach.

• Meaningful work. Our mission is to create a digital world that is secure, accessible, and inclusive for all.

• Fair compensation. We provide transparent pay, aligned with market benchmarks.

• Truly global presence. We operate across continents and time zones.

• Built-in growth opportunities. Clear objectives, open feedback, and personal development plans.

• Team offsites. All trips are fully funded.

• Getting you equipped. We ensure you have access to the tools and hardware necessary for your success.

• Friendly by design. We prioritize a human, open, and kind workplace.