Senior UX Researcher

This is a fully remote position, open to applicants in Ukraine.

📋 Description

• Establish and manage the research agenda, determining the focus, rationale, and sequence of our research activities in collaboration with Product and Growth leadership.

• Design and implement structured research initiatives, including user interviews, usability assessments, surveys, diary studies, and in-product feedback tools.

• Analyze session recordings, heatmaps, and behavioral data (Clarity, Mixpanel) to uncover friction points and behavioral patterns.

• Conduct competitor analysis to benchmark best practices and discover opportunities for differentiation.

• Define and monitor quantitative research metrics, going beyond mere qualitative impressions.

• Transform findings into clear, prioritized recommendations that product and design teams can act upon immediately.

• Assist in formulating A/B test hypotheses based on user behavior research.

• Create and maintain a research repository that is structured, searchable, and regularly updated.

• Proactively identify gaps in analytics instrumentation and collaborate with the data team to address them.

• Help to establish research as a fundamental practice within the organization, setting standards, frameworks, and processes for others to follow.

⛳️ Requirements

• 4-6+ years of UX research experience in a product-focused company, as opposed to an agency.

• Proven experience in conducting both qualitative and quantitative research from start to finish.

• Skilled in designing and executing user interviews, usability tests, and surveys independently, covering everything from question design to analysis and recommendations.

• Strong background in analyzing user behavior using session recording tools (Clarity, Hotjar, FullStory) and product analytics (Mixpanel, GA4, Amplitude, or similar).

• Ability to synthesize both qualitative and quantitative data into actionable, prioritized insights.

• Experience in conducting customer surveys that yield statistically significant results.

• Solid understanding of conversion funnels, A/B testing, and iterative optimization methodologies.

• Exceptional written and verbal communication skills, enabling you to clearly present research findings to non-researchers while advocating for both users and the business.

• Demonstrated capability to work independently and lead research projects from inception to outcome.

🏝️ Benefits

• Remote Work Environment: Enjoy the flexibility to work from anywhere and at any time, fostering a healthy work-life balance.

• Unlimited PTO: Take advantage of unlimited paid time off to recharge and prioritize your well-being without the stress of counting days.

• Paid National Holidays: Relax and celebrate national holidays with paid time off to unwind and rejuvenate.

• Company-provided MacBook: Experience optimal productivity with high-quality Apple MacBooks provided to all employees who need them.

• Flexible Independent Contractor Agreement: Embrace the benefits of flexibility, autonomy, and entrepreneurial opportunities, including tax advantages, networking prospects, reduced employment obligations, and the freedom to work from anywhere.