UX Researcher

This is a fully remote position, open to applicants in Malta.

📋 Description

• Lead comprehensive user research throughout the customer journey, covering aspects such as registration, initial deposit, activation, retention, churn, and reactivation pathways.

• Assess payment and wallet user experiences, focusing on deposit procedures, coverage of payment methods, withdrawal processes, and transaction transparency.

• Review promotional strategies and user engagement across features, including wagering requirements, bonus arrangements, and campaign interactions.

• Assist in audience segmentation efforts and contribute to the creation of customized UX experiences for various user demographics, such as VIPs, high-value, casual, and recreational customers.

• Investigate and enhance user journeys specific to various verticals, including Sportsbook, Casino, and Live Casino experiences.

• Conduct market-specific and localization research to enhance regional user experiences.

• Collaborate with Product teams to proactively discover research opportunities and influence product strategies.

• Design and implement diverse qualitative and quantitative research methods, such as usability testing, user interviews, surveys, ethnographic research, and behavioral and data analysis.

• Convert research findings into actionable insights and provide clear reports and presentations to stakeholders.

• Champion user advocacy to ensure that research insights directly impact product decisions.

• Work alongside UX, Product, and Engineering teams throughout the development lifecycle.

• Enhance research frameworks, methodologies, tools, and internal research processes.

• Remain informed about industry trends and the latest practices in UX research.

⛳️ Requirements

• A minimum of 2+ years of experience in UX Research, supported by a robust portfolio showcasing previous work.

• Demonstrated ability to perform both qualitative and quantitative research effectively.

• Capacity to work autonomously while collaborating successfully within cross-functional and distributed teams.

• Experience with research and analytics tools such as UserZoom, Maze, FullStory, GA4, or comparable platforms.

• Strong analytical thinking with exceptional storytelling and presentation skills.

• Proven track record of influencing stakeholders and shaping product decisions through research insights.

• Familiarity with behavioral analytics tools like FullStory or Hotjar is a plus.

• Excellent proficiency in written and spoken English communication.

• Previous experience in Fintech or Web3 environments is advantageous.

• Experience in the iGaming sector will be regarded as a significant benefit.

🏝️ Benefits

• Professional development opportunities.

• Options for remote work.