UX Designer

This is a fully remote position, open to applicants in United States.

📋 Description

• Strategically plan and implement generative research methods such as user interviews, contextual inquiries, diary studies, and ethnographic observations to identify unmet needs and potential opportunities.

• Design and conduct evaluative research, including usability studies, concept testing, prototype reviews, and survey validations at critical product milestones.

• Collaboratively define research questions with product, design, and engineering teams, and take full responsibility for execution from participant recruitment to synthesis of findings.

• Create and maintain a research repository that ensures insights are easily discoverable and actionable for various teams.

• Clearly present findings to diverse audiences, from individual contributors to senior leadership, adjusting the depth and format of the information according to the audience's needs.

• Champion user advocacy in roadmap discussions and prioritization processes, supported by concrete evidence.

• Contribute to the development and enhancement of team research standards, tools, and methodologies.

⛳️ Requirements

• Over 5 years of experience in UX research, showcasing a proven mixed-methods approach that includes both generative and evaluative research.

• Extensive expertise in qualitative research methods (such as interviews, contextual inquiries, and diary studies) and a solid understanding of quantitative research methods (including surveys, behavioral analytics, and A/B testing interpretation).

• Experience in recruiting and managing research participants from diverse demographics.

• Demonstrated ability to design research that influences product decisions rather than merely informing them.

• Familiarity with research operations, including vendor management, tools, panels, and research repositories.

• Capability to produce well-crafted synthesis artifacts—like journey maps, mental model diagrams, and opportunity frameworks—that are actionable for designers and product managers.

• Proficiency in Figma or similar tools for creating research communication materials and lightweight prototypes.

• Basic knowledge of HTML, CSS, and JavaScript sufficient for building and modifying interactive prototypes for research purposes.

• Excellent written and verbal communication skills, with a proven history of influencing product direction through research insights.

• Experience in facilitating workshops, alignment sessions, and research presentations with cross-functional teams.

🏝️ Benefits

• Healthcare insurance: We offer medical, dental, and vision coverage, along with a flexible spending account for setting aside pre-tax dollars for eligible out-of-pocket expenses.

• Stock options.

• Personal time off: A balanced work-life approach is essential for your success at Smarsh. We provide a “take-what-you-need” time off policy along with flexible work arrangements.

• 401K Match: Smarsh offers a 4% 401K match, with employees fully vested from day one.

• Sabbatical: The Smarsh sabbatical program allows you time to recharge, study, or pursue a passion outside of work, available after six years of service.

• Recognition: We value acknowledgment for exceptional work. Our employee recognition program allows colleagues to nominate peers who exemplify our core values for recognition.