Utilization Review Index Intake Coordinator

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Prepare and set up electronic medical case files for Healthcare Professionals prior to opening.

• Scan, index, categorize, label, and upload medical records and files to the appropriate Utilization Review or Medical Case Management cases.

• Alternate between indexing tasks and intake responsibilities as needed.

• Conduct the comprehensive processing of Utilization Review referrals, from indexing to assignment to Healthcare Professionals.

• Manage referrals in accordance with specified deadlines and dispatch reviews to Healthcare Professionals.

• Gather medical files and documents for scanning, indexing, and uploading to the web-based Utilization Review case management system.

• Engage in extensive data entry, inputting Utilization Review referrals into EK Health Services software.

• Assign cases effectively.

• Respond promptly to incoming calls and assist callers with a high level of professional telephone etiquette.

• Maintain professional interactions with nurses, insurance adjusters, and other medical professionals.

• Address routine customer and public inquiries or complaints; escalate non-routine, sensitive, or complex issues to the appropriate personnel.

• Support administrative staff with overflow tasks, including word processing, data entry, and internet research.

• Undertake additional duties as required.

⛳️ Requirements

• High School diploma or G.E.D. equivalent is required.

• Professional demeanor accompanied by excellent written and verbal communication skills.

• Strong organizational abilities are essential.

• Must possess computer literacy with a high level of comfort using programs/functions such as MS Word, MS Excel, Email, and the Internet.

• Basic understanding of medical terminology is necessary.

• Fundamental clerical and administrative skills are required.

• Must demonstrate accuracy and efficiency in work tasks.

• Punctuality and dependability are crucial.

• Ability to maintain focus and a positive attitude in a fast-paced environment is important.

• Capability to work with minimal supervision is expected.

• Ability to meet deadlines in a high-pressure, time-sensitive environment is essential.

• Candidate must be able to sit for the majority of an 8-hour workday, barring lunch and break times.

• Candidate must be able to keyboard for the majority of an 8-hour workday, excluding lunch and break periods.

• Manual dexterity is required.

• Candidate must be able to communicate on the telephone intermittently throughout the day.

• Candidate must be fluent in reading and writing English.

• Candidate must ensure a safe home office environment is provided and confirmed.

• Home office must comply with HIPAA regulations.

• Requires a DSL, fiber, or cable internet connection from home, with a preference for 100 mbps or higher.

🏝️ Benefits

• Medical, dental, and vision insurance coverage.

• 401K retirement plan.

• Paid time off for employees.

• Paid holidays throughout the year.

• Monthly stipend for internet expenses.