Utility Reconciliation Analyst

📋 Description

• Process utility invoices utilizing the Cost Management system (BillTrak), ensuring precision and conformity with client specifications.

• Oversee and navigate various workflow states, such as Priority Process, Balance Forward Review, and Credit Balance workflows.

• Ensure completion of invoice processing within the same business day to reduce the risk of service interruptions.

• Review supplier portal balances and pinpoint discrepancies that require follow-up actions.

• Investigate and rectify invoice discrepancies, billing mistakes, and account differences.

• Collaborate with external suppliers and internal stakeholders to gather necessary information and facilitate resolutions.

• Initiate, manage, and reconcile utility disputes and re-billing processes.

• Retain ownership of disputes until they are resolved, aiming for a resolution timeframe of 90 days.

• Monitor and document daily status updates within the company’s dispute management system.

• Communicate efficiently with internal teams and external partners.

• Utilize both asynchronous and real-time communication methods.

• Keep accurate and current records across workflow and dispute tracking systems.

• Conduct special projects and reporting/analysis as assigned.

• Provide support across Managed Services clients as business needs arise.

• Act as backup for team members regarding invoice processing and associated workflows.

⛳️ Requirements

• Bachelor’s degree or equivalent experience is preferred.

• High attention to detail and exceptional organizational skills.

• Strong communication skills, both written and verbal, with a collaborative mindset.

• Self-driven with the capability to work independently as well as part of a team.

• Proficient in Microsoft Excel and general computer applications, with advanced Excel skills preferred.

• Ability to manage and resolve issues from start to finish, necessitating strong problem-solving abilities.

• Experience with data entry (high volumes), auditing, or utility billing & account structures is advantageous.

🏝️ Benefits

• Fully Remote