Utility Billing Specialist

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Assist in managing utility billing services within our software platform.

• Process client billing information, verify account details, and address billing discrepancies.

• Ensure the precise and timely invoicing of utility services, including water, wastewater, recycling, waste, or municipal services.

• Handle and maintain utility billing usage data within the company's software system.

• Examine billing information for accuracy, completeness, and adherence to client specifications.

• Import usage data, compute, validate, and post utility invoices using the EGT application.

• Collaborate with Customer Support and Development teams to resolve billing-related system issues.

• Assist with month-end and year-end billing processes and reporting.

• Oversee billing workflows and pinpoint opportunities for process enhancement and automation.

• Ensure adherence to relevant utility regulations, company policies, and data security standards.

⛳️ Requirements

• An associate or bachelor's degree in Business, Accounting, Finance, or Information Systems.

• A minimum of 2 years of experience in utility billing, accounts receivable, customer billing, or related operational support.

• Proficient in using billing software, ERP systems, or SaaS platforms.

• Strong skills in Microsoft Excel and data entry accuracy.

• Excellent analytical, organizational, and problem-solving abilities.

• Strong verbal and written communication skills.

• Capability to manage multiple priorities and meet deadlines with minimal supervision.

• High attention to detail and commitment to data accuracy, time management, and critical thinking.

• Familiarity with Customer Information Systems (CIS) or utility management platforms.

• Adaptability in a technology-driven environment.

• Knowledge of utility rate structures, meter data, and billing cycles.

• Experience with data reconciliation processes.

🏝️ Benefits

• Comprehensive health and wellness programs.

• Opportunities for professional development and advancement.

• Flexible work arrangements to promote work-life balance.

• Competitive salary and performance-based incentives.

• Collaborative and inclusive work environment.