Urology Billing Customer Service Representative

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Manage a high volume of inbound and outbound phone communications (6–8 hours daily) to assist patients, insurance providers, and healthcare facilities with billing inquiries and account resolutions.

• Deliver outstanding customer service by clearly and professionally explaining medical billing statements, insurance claims, payment options, and account balances.

• Investigate and resolve billing discrepancies, denied claims, and payment issues while ensuring accuracy and adherence to healthcare regulations and company policies.

• Accurately document all customer interactions, account updates, and payment arrangements within billing and CRM systems.

• Work in collaboration with insurance companies, healthcare providers, and internal teams to facilitate prompt claim processing and issue resolution.

• Uphold productivity and quality standards in a dynamic call center or billing environment, while exhibiting empathy and professionalism in every interaction.

• Process patient payments, set up payment plans, and educate customers on insurance coverage and billing practices.

• Safeguard patient confidentiality and adhere to HIPAA regulations throughout all customer communications and account management.

⛳️ Requirements

• 2 years of relevant work experience.

• Bachelor’s degree from an accredited institution (any discipline).

• Previous work experience in healthcare or health insurance is preferred.

🏝️ Benefits

• Competitive Salary.

• Health Plans with FSA or HSA options.

• Dental and Vision Coverage.

• Optional Life Insurance.

• 401K with Company Matching.

• 12 weeks of parental leave for birthing parents and 4 weeks of leave for non-birthing parents.

• Additional parental benefits including fertility stipends, complimentary diapers, and breast pump supplies.

• Paid Holidays.

• PTO Accrual from the first day of employment.

• Employee Assistance Programs.