Universal Fraud Agent

This is a fully remote position, open to applicants in Canada.

📋 Description

• Conduct investigations by identifying and analyzing client transactions made via credit and debit cards.

• Utilize banking channels to detect potential fraud or atypical activities.

• Reduce fraud losses for CIBC clients.

• Address complex issues related to Fraud Applications, Account Takeovers, Convenience Cheques, and Payments.

• Work in conjunction with various departments to effectively investigate and resolve different types of fraud.

⛳️ Requirements

• Familiarity with COINS/ECIF, PRM, TSYS, and CRS is preferable.

• Capability to operate independently as an Agent@Home in a secure environment.

• A wired Internet connection that ensures excellent call quality and quick response times.

• Outstanding analytical skills.

• Strong investigative abilities.

• Proficient collaboration skills.

🏝️ Benefits

• Competitive salary.

• Incentive pay.

• Banking benefits.

• Comprehensive benefits program.

• Defined benefit pension plan.

• Employee share purchase plan.

• Vacation offering.

• Wellbeing support.

• MomentMakers, our social, points-based recognition initiative.

• Purpose Day; a designated paid day off for personal growth and development.