Trust & Safety Specialist – 6-Month Contract

This is a fully remote position, open to applicants in Arizona, +24 more states.

📋 Description

• Conduct thorough reviews and investigations of reports concerning suspicious, abusive, fraudulent, or policy-violating behaviors on the Handshake platform.

• Assess user accounts, employer profiles, job postings, messages, and other activities on the platform for potential trust and safety risks.

• Accurately and consistently enforce Handshake’s community guidelines, acceptable use policies, and marketplace standards.

• Recognize patterns of abuse, fraud, spam, scams, impersonation, or other detrimental behaviors.

• Clearly document investigations, including evidence analyzed, actions taken, and the reasoning behind decisions made.

• Address escalations from internal teams and ensure timely, thoughtful resolutions for cases.

• Assist with queue-based moderation and investigation workflows, while adhering to quality and productivity standards.

• Work collaboratively with cross-functional teams to enhance detection, escalation, and enforcement processes.

• Offer insights on policy gaps, emerging risks, tooling requirements, and operational enhancements.

• Uphold user privacy, confidentiality, and exercise sound judgment when dealing with sensitive information.

⛳️ Requirements

• 1–3+ years of experience in Trust & Safety, content moderation, fraud investigation, risk operations, marketplace integrity, customer support, or a similar field.

• Strong judgment and the ability to apply policies consistently in nuanced situations.

• Exceptional attention to detail and comfort with reviewing large volumes of information.

• Proficient written communication skills, including the ability to document decisions and articulate complex issues succinctly.

• Experience using internal tools, ticketing systems, CRM platforms, or moderation queues.

• Capability to manage multiple priorities in a fast-paced setting.

• Comfort in handling sensitive, potentially distressing, or ambiguous content, demonstrating high integrity, discretion, and respect for user privacy.

🏝️ Benefits

• For cash compensation, we establish standard ranges for all U.S.-based positions based on function, level, and geographic location, benchmarked against similarly staged growth companies. To comply with local regulations and enhance transparency for candidates, we disclose salary ranges in all job postings, irrespective of the desired hiring location. Final offer amounts are influenced by several factors, including geographic location, as well as candidate experience and expertise, and may differ from the amounts listed above.