Trust & Safety Associate, French, German

This is a fully remote position, open to applicants in France.

📋 Description

• Review and investigate escalated reports and appeals related to possible violations of our policies.

• Conduct impartial, thorough, and timely investigations into reported content, ensuring they are evidence-based and free from bias.

• Assist in resolving issues flagged by moderation teams.

• Address incoming user inquiries, complaints, feedback, and reports.

• Collaborate with other departments to identify and resolve bugs and technical issues.

• Partner with both internal and external stakeholders to develop and enhance policies that improve the experience for creators and readers.

• Stay informed about current events while aiding in policy research and analysis.

⛳️ Requirements

• Education: Bachelor's degree in relevant fields.

• 1-2 years of experience in trust and safety or community management, with a focus on user-generated content moderation.

• Native-level proficiency in both French and German.

• Strong technological skills, including experience with Zendesk or similar helpdesk software, Airtable, SharePoint, MS Office, etc.

• Ability to comprehend and analyze complex cases effectively.

• A keen interest in content policy, compliance, and internet governance.

• Experience working within a multicultural company is essential.

🏝️ Benefits

• Opportunities for career development, as we are committed to mentorship and investing in your educational growth, helping you reach your goals.

• Comprehensive health benefits including vision and dental coverage!

• Generous paid time off and Parental Leave Top-up.

• 401K contributions to support your future.

• Commuter benefits for your convenience.

• Access to a global discount program for WEBTOON and LINE FRIENDS.

• Winter break shutdown and many additional perks!