Trust and Safety Associate

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee our player report system and address player reports, which may involve highly sensitive material, including CSAM.

• Report inappropriate content to NCMEC.

• Utilize CRM tools to address and resolve player reports.

• Collaborate closely with our Customer Support and Live-Operations teams to tackle difficult guideline violations and implement new Trust & Safety policies.

• Identify potential abuse vectors in new features and suggest methods for mitigation or elimination.

• Engage directly with players through our designated channels to assist in resolving reports.

• Join a diverse, multicultural, and multilingual Trust & Safety team operating globally.

⛳️ Requirements

• Over 2 years of experience in content moderation.

• A bachelor's degree.

• Proficiency in both English and Portuguese; additional languages are advantageous.

• Experience with technical systems such as CRMs, moderation platforms, and admin panels.

• A keen interest in mobile gaming.

• Experience in a fully remote working and communication environment.

• Willingness to work both daytime and nighttime shifts.

• Ability to navigate challenges in a fast-paced, continuously evolving setting without sacrificing work quality.

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional growth and development.

• Work in a supportive and inclusive team environment.

• Flexible working hours tailored to your lifestyle.