Trip Support Advisor

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as the primary liaison for designated flight departments and operators, facilitating missions from inception to completion.

• Organize international overflight and landing permits, airport slots and PPRs, ground handling services, crew accommodations, ground transportation, customs and immigration requirements, border overflight exemptions, and CANPASS submissions.

• Oversee flight tracking and trip monitoring activities.

• Develop and sustain robust relationships with assigned clientele.

• Serve as a reliable consultant for trip planning and operational assistance.

• Deliver proactive communication and timely updates throughout all stages of a mission.

• Address customer concerns swiftly and professionally.

• Supervise and track assigned trips to ensure precision and operational readiness.

• Generate and maintain trip documentation and cost projections.

• Conduct quality assurance assessments of all trip arrangements.

• Ensure trips are updated in accordance with changing client needs.

• Engage in the operations communication rotation, handling incoming calls, emails, and operational messages.

• Provide support for after-hours fuel requests and operational assistance as necessary.

• Collaborate with teams involved in flight planning, weather, permits, fuel, and support services.

• Enable 24/7 operational coverage through rotating shifts.

• Identify ways to enhance processes and improve customer service.

• Share industry insights and best practices with team members.

• Provide assistance to other operational departments when needed.

• Contribute to business growth by promoting World Fuel's Trip Support products and services.

⛳️ Requirements

• Minimum of 2 years of experience in aviation operations, trip support, dispatch, scheduling, flight planning, or similar aviation settings.

• Outstanding customer service and relationship management capabilities.

• Strong attention to detail and the ability to juggle multiple priorities at once.

• Excellent verbal and written communication skills.

• Strong problem-solving and decision-making skills.

• Capability to remain composed and professional in high-pressure environments.

• Proficiency with Microsoft Office applications.

• Ability to work autonomously with minimal oversight.

• Willingness to work rotating shifts, including nights, weekends, and holidays.

• Experience in supporting international flight operations.

• Previous experience in business aviation, trip support, dispatch, or flight operations.

• Knowledge of aviation regulations, permits, ground handling, and international operational requirements.

• FAA Dispatcher Certificate or equivalent aviation credentials are advantageous.

🏝️ Benefits

• Engage in global business aviation missions on a daily basis.

• Work with seasoned aviation professionals.

• Gain valuable experience in international flight operations and trip planning.

• Join a team that emphasizes customer service and operational excellence.

• Develop a long-term career with a worldwide leader in aviation and energy solutions.