Trilingual Reservations Sales, Portuguese

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Deliver a top-tier reservation solution in Portuguese, English, and Spanish, or any combination of these languages for all inquiries.

• Exemplify Brand Hearted behaviors by showcasing knowledge, enthusiasm, and pride.

• Honor the global and cultural diversity of our guests and business requirements.

• Consistently achieve or surpass established performance benchmarks (revenue, conversion, quality, partner offers, guest satisfaction, etc.) as outlined by management, even in the face of challenges.

• Build connections with guests through active listening, maintaining an appropriate pace, and employing a conversational style to create a warm and welcoming guest experience.

• Foster loyalty through tailored and efficient service, driven by the guests’ needs.

• Utilize creativity to proactively identify solutions that yield results; take responsibility and remain open to ideas and feedback from others.

• Manage time effectively, including adherence to scheduled shifts, attendance, and compliance with break times.

• Navigate multiple web-based systems while overseeing various work streams to enhance the guest experience.

• Operate effectively by understanding, trusting, and appropriately utilizing tools and information.

• Exhibit self-motivation, a positive attitude, and a readiness to embrace new challenges. Actively engage in company initiatives, training sessions, and events.

• Take charge of personal growth while aligning with team goals and company objectives.

• Adapt to change and handle evolving situations and tasks while sensitively guiding and supporting others through transitions.

• Recognize and consider the effects of personal actions on oneself and others (colleagues, guests, and hotels, etc.).

• Look for opportunities to enhance both individual and team performance. Assist team members and colleagues in staying motivated and achieving goals.

• Uphold and demonstrate IHG’s corporate values and operational methods.

• Willingly undertake additional tasks as assigned.

⛳️ Requirements

• Some secondary education is required; a high school diploma is preferred but not essential.

• A high school diploma is the minimum requirement; a college degree in Tourism or a related field is preferred.

• Previous experience in a call center, particularly in a sales role (non-scripted environment), or other call handling experience is preferred.

• Experience in the hotel or travel industry is desired.

• Excellent customer service and sales capabilities, with the ability to balance sales efforts with service quality.

• Strong bilingual communication skills—listening, written, and verbal.

• Social intelligence, including empathy, self-awareness, and cultural sensitivity.

• Capability to tailor generic information to specific situations.

• Proficient web navigation skills.

• Ability to adapt to technological and organizational changes.

• Willingness to embrace evolving call types and contact methods, adopting new tools and processes.

• Efficient and precise data collection skills.

• Competence in using tools and resources to address the geographical needs of callers.

• Basic troubleshooting skills for software and hardware issues.

• Effective and efficient use of online communication tools and other systems applications.

🏝️ Benefits

• The majority of work is conducted remotely (work from home). **(Trabajo remoto, permiso para trabajar en México requerido)**