Triage Clinical Guide, Registered Nurse

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver telephonic guidance and clinical triage to members of Devoted Health.

• Interact with members through phone calls and the patient portal to offer clinical advice, share educational resources, address inquiries, and guide patients to the appropriate level of care.

• Facilitate care by directing members to Devoted Medical providers, primary care, urgent care, or emergency services.

• Assist patients with urgent concerns across various locations through video telehealth consultations.

• Oversee clinical chat queues and respond to incoming messages on the patient portal within established response timeframes.

• Report new active symptoms to acute clinical triage via phone.

• Generate Care OnDemand support episodes and send standard replies for non-urgent requests.

• Distribute educational materials and clinical summaries securely after obtaining patient consent.

• Collaborate with RNs, NPs, PAs, MDs, and medical assistants.

• Take part in training sessions, enhance skills, and educate others.

• Advocate for patients and uphold Devoted Health’s family-oriented approach to care.

• Commit to five scheduled clinical shifts each week on a rotating basis, including weekends and holidays, primarily from 6:00 PM–2:30 AM ET.

⛳️ Requirements

• Possession of an active, unencumbered Compact RN license OR willingness to acquire additional state licenses as needed for non-compact states.

• At least 5 years of direct patient care experience.

• Previous clinical triage experience in an Emergency Department, Intensive Care Unit, Primary Care, or Telephonic Triage environment.

• Required prior telehealth experience.

• Capability to swiftly master electronic medical records (EMR), remote telephone software, and virtual video systems.

• Outstanding communication and active listening abilities.

• Capacity to thrive in a fast-paced, task-switching environment while supporting colleagues.

• Preferred BSN (Bachelor of Science in Nursing) degree.

• Experience in caring for older adult populations.

• Familiarity with population health or value-based care initiatives.

🏝️ Benefits

• Employer-sponsored health, dental, and vision plans with low or no premiums.

• Generous paid time off.

• $100 monthly mobile or internet stipend.

• Stock options available for all employees.

• Eligibility for bonuses for all positions, excluding Director and above.

• Parental leave program.

• 401K program.