Travel Reservations Supervisor / Ticketing Supervisor

This is a fully remote position, open to applicants in South Africa.

📋 Description

• Drive outstanding performance by leading the team and overseeing the daily operations within the department.

• Organize and motivate the team to pursue shared objectives while fostering an environment of trust and empowerment to enhance their efficiency and productivity.

• Ensure the delivery of high-quality services.

• Clearly establish and communicate targets, utilizing data to monitor and assess the team’s performance.

• Develop and implement new policies or enhance existing processes to elevate the services provided.

• Anticipate and manage risks while addressing employee concerns.

• Provide clarity regarding priorities and goals aligned with the organization’s objectives.

• Identify, nurture, and recruit new talent.

• Investigate and resolve escalated, complex cases to guarantee proper outcomes.

• Communicate effectively with upper management and manage challenging stakeholders.

⛳️ Requirements

• A minimum of 4 years of relevant experience in a fast-paced customer support environment.

• Exceptional interpersonal and leadership capabilities.

• Proficient/native level in English.

• A Bachelor’s degree (preferably in Tourism, Business Administration, or any quantitative field) is considered advantageous.

• Experience in working with demanding targets and tight deadlines.

• Results-oriented approach to problem-solving.

• Process-focused analytical thinking with the ability to derive insights from data.

• Residing in Cape Town, South Africa.

• High level of GDS knowledge (Amadeus is a mandatory requirement).

• Self-driven, tactful, creative, and a strategic thinker.

🏝️ Benefits

• Hybrid employment model.

• Competitive salary.

• Performance-based bonus scheme.