Travel Customer Service Representative

This is a fully remote position, open to applicants in New York.

📋 Description

• Respond to client inquiries promptly and professionally through phone, email, and messaging platforms.

• Assist clients with luxury and leisure travel bookings, including modifications, cancellations, and special requests.

• Deliver accurate and timely information regarding travel destinations, requirements, and agency policies.

• Coordinate booking details and confirm itineraries to ensure accuracy and client satisfaction.

• Proactively follow up with clients both before and after their travel to ensure a positive experience.

• Address client concerns with empathy, professionalism, and a focus on solutions.

• Maintain precise documentation and update booking systems as necessary.

⛳️ Requirements

• Exceptional verbal and written communication skills.

• Experience in customer service (preferably in travel, hospitality, or related fields).

• Strong organizational abilities and attention to detail.

• Proficient with technology and open to learning new systems and booking platforms.

• Reliable, proactive, and capable of managing multiple client requests efficiently.

• Genuine passion for travel and assisting clients in planning unforgettable experiences.

🏝️ Benefits

• 100% remote work environment.

• Flexible scheduling options.

• Opportunities for professional growth within the company.

• Access to travel perks and industry-related discounts.

• Supportive team culture with ongoing training and development.