Travel & Customer Service Coordinator

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversees the travel and transportation budget for participants in trials.

• Engages in discussions with vendors and internal team members concerning the needs of trial participants.

• Provides support to hospital or clinical staff regarding the enrollment of trial participants and their visit schedules.

• Quickly addresses all inquiries from trial participants and hospital/clinical personnel.

• Helps manage projects to ensure profitability through efficient work processes.

• Serves as the primary contact for patient communication related to air, hotel, and ground accommodations.

• Ensures data accuracy by setting up databases and transferring information between internal systems.

• Assists in generating reports as required.

• Collaborates with the Global Study Manager to define the needs and requests of clients and patients.

⛳️ Requirements

• Bachelor’s Degree or equivalent professional experience.

• Proficiency in both Spanish and English is mandatory; additional languages are preferred.

• A minimum of 2 years of experience in the travel or pharmaceutical industry is preferred.

• Familiarity with Microsoft Office applications.

• Capability to learn new procedures swiftly and effectively.

• Highly organized with a strong focus on planning; skilled in prioritization and follow-up.

• Excels in communication across departments.

• Displays confidence and thoroughness in decision-making.

🏝️ Benefits

• Minimum technology requirements include an updated operating system, anti-virus software, and password-protected devices. Note that Chromebooks are not supported.