This is a fully remote position, open to applicants in New Jersey.

• Act as the primary point of contact for clients, delivering outstanding service and support.

• Handle client inquiries, coordinate appointments, and provide assistance with various tasks.

• Communicate clearly and effectively to ensure clients grasp the information provided.

• Utilize the Pinnacle or Amtelco platform for managing incoming calls.

• Direct callers’ inquiries and complaints to the appropriate department for resolution.

• Schedule appointments based on customer accounts and concerns.

• Maintain procedures to ensure accurate dispatching and appointment booking.

• Uphold high customer service standards and foster a positive experience.

• Adhere to quality assurance policies and actively seek feedback for continuous improvement.

• High School Diploma or GED is required.

• Previous Call Center Experience is preferred, but not mandatory.

• Proven work experience as an Appointment Setter, in a Call Center, or a similar role.

• Exceptional communication skills, including active listening.

• Service-oriented with the ability to understand the caller’s needs.

• Proficient with the Amtelco platform, or able to learn quickly.

• Positive and innovative in overcoming challenges.

• Demonstrated ability to work effectively in a remote environment with high reliability.

• Familiarity with contact center software and the Microsoft Office suite is an advantage.

• Bilingual skills are a plus.

• 401k with up to 4% Employer match.

• Generous coverage for health premiums.

• Dental, Vision, Accident, and Critical Illness coverage.

• Generous Paid Time Off (PTO) package.

• Tuition Reimbursement available.

• Referral Bonus program.

• Professional Training Environment.

• Opportunity to work with an Award-Winning Team.

• Flexible Working Conditions.

• Opportunities for Advancement.

• Manager Development Programs.

• Monthly Rewards/Incentives.

• Biannual Industry Rewards.

Customer Care Specialist

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