Travel Care Technician

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the travel alias and ATS for incoming requests

• Address Technician inquiries within 2 business hours

• Arrange accommodations, flights, and rental vehicles for Technicians

• Modify reservations for time off, conclusion of assignments, and hotel relocations

• Resolve issues related to hotels, flights, and rentals, ensuring prompt solutions

• Support the Technician Care Manager in arranging travel for Labor Dispute projects

• Identify hotel options through approved vendors based on availability and budget

• Cultivate relationships with external vendors to secure appropriate lodging

• Provide backup for Technician Care operations, including issue resolution, training distribution, and Rapid Card issuance

• Perform audits on current travel reservations

• Utilize company-sanctioned tools for messaging and calls

• Work collaboratively with departments and engage in meetings

• Execute additional tasks as assigned

⛳️ Requirements

• Minimum of 3 years in customer service

• Outstanding written and verbal communication skills

• Strong attention to detail

• Exceptional problem-solving abilities

• Proficient multitasking skills

• Openness to learning new tools, technologies, and software

• Growth-oriented mindset

• Solid computer proficiency, including Microsoft Office suite applications

• Comfort in remote work settings, including participating on-camera in team meetings

• Experience with corporate travel arrangements is advantageous

• Background in the staffing industry is a plus

• Familiarity with Bullhorn ATS is a plus

🏝️ Benefits

• Monthly professional development training

• Fully remote work arrangement

• Flexible opportunities to engage in diverse travel and operational projects